Welcome to TRAVELWAVE (“we”, “our”, “us”). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website or services.
If you have any questions, you may contact us at:
Email: hello@travelwave.sg
Phone: +65 6250 7473
Address: 8 Woodlands Link #04-04, Singapore 738738
1. Information We Collect
We collect personal information necessary to provide our travel-related services, including:
- Name
- Email Address
We may also collect non-personal information such as browser type, device information, IP address, and pages visited, for analytics and website improvement.
2. How We Use Your Information
We use your personal information for the following purposes:
- To respond to inquiries and provide customer support
- To process travel-related bookings and services
- To send important notifications, updates, or service-related information
- To improve our website and service quality
- To comply with legal obligations
We do not sell or rent your personal data to third parties.
3. Legal Basis & Compliance
TRAVELWAVE follows applicable data protection laws, including but not limited to:
- Personal Data Protection Act (PDPA) – Singapore
- GDPR-aligned best practices for international visitors
Our data processing is based on:
- Consent when you voluntarily submit your information
- Contractual necessity when providing travel services
- Legitimate interest for service improvement and security
4. Data Sharing & Disclosure
We may share your information only when necessary, including:
- With trusted service providers (e.g., booking partners, travel suppliers)
- With regulatory authorities when legally required
- With partners essential for delivering travel services you request
All third parties are obligated to protect your data and use it only for the intended purpose.
5. Data Storage & Security
We take reasonable administrative, technical, and physical measures to protect your personal data from unauthorized access, misuse, or disclosure.
While we strive to use commercially acceptable means to protect your information, no method of electronic storage or transmission is 100% secure.
6. Data Retention
We retain your information only for as long as necessary to:
- Fulfill the purposes stated in this policy
- Meet legal, accounting, or reporting requirements
When data is no longer required, it will be securely deleted.
7. Your Rights
Depending on applicable law, you may have the right to:
- Access your personal data
- Correct or update your information
- Withdraw consent at any time
- Request deletion of your data
- Request transfer of your data
- Ask how your information is used
To exercise any of these rights, contact us at hello@travelwave.sg.
8. Cookies & Tracking Technologies
Our website may use cookies to:
- Improve user experience
- Analyze website traffic
- Personalize content
You can control cookie settings in your browser.
9. Links to External Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the revised “Last Updated” date.
11. Contact Us
For any privacy-related questions or requests, please contact:
TRAVELWAVE
📧 Email: hello@travelwave.sg
📞 Phone: +65 6250 7473
📍 Address: 8 Woodlands Link #04-04, Singapore 738738 service.